Common questions

You can send us an email to atendimento@prosperitywebstore.com.br or click here!

The average delivery period is 15 to 35 days after dispatch of the goods, and it may take up to 7 working days to be dispatched. This period is used for the separation of the product in stock, packaging, delivery to the airline, freight and insertion of the code in the system.

Payment methods are:

• Credit Card - installments up to 12x (Visa, Mastercard, Diners, Hipercard, American Express, Elo and Sicredi.);
• Bank slip in sight and Pix.

Approval varies according to the payment method chosen by you. We have two viable payment methods:

• Bank slip: it usually takes up to 3 business days for bank clearing. Therefore, payment of slips on Friday will only compensate on Monday or even Tuesday;
• Credit Card and Pix: Approval usually drops at the same time. If there is any incorrect filling in of the data at the time of purchase, we and you will be notified, so we will contact you to confirm the data so that you can make the purchase with us again.

No! We protect your information to provide you with a seamless and personalized experience across our wide range of products. So all we collect is just your name, contact details and delivery address!

We automatically send the Invoice to your email. If you do not have access to it, please contact us at atendimento@prosperitywebstore.com.br to request it.

Our bills expire within 3 business days.

If you opted for payment via bank slip and at the last minute decided to make the purchase by credit card, we recommend that you do not pay the bill so that it will be automatically canceled after it expires. Lastly, you must contact us so that we can send you a new checkout link or you can go to our website again and re-order.

You can track your order using the tracking code that we automatically send to your email or WhatsApp as soon as the purchase is dispatched, within an average period of 7 to 10 business days. You can track it from leaving the country of origin to arriving at the place registered at the time of purchase.

If you buy 2 or more different products, they may be shipped separately. Therefore, different tracking codes will be issued for each product.

As the shipping method is international, the code may take 3-10 days for the tracking to show the current status.

You can track your order by clicking here!

Sometimes the site can become congested due to the large amount of access to our system. If this happens, you can use the links below to track the progress of your order, just click:

• BR post office;
• Post Office Info;
• Web Mail;
• Post Office System.

Generally, Correios takes between 3 to 10 days to process the international codes in the system. So if your code doesn't work on the first try, we kindly ask you to try again the next day.

Yes, our suppliers sanitize all material and product before dispatching it for the best safety of you, our customer.

We always do our best to get the product to you within the stipulated time frame. Even so, some factors may cause a delay in delivery, such as the absence of a recipient, incomplete registration data, change of address, Covid-19, etc.

If this happens, we kindly ask you to contact us so that we can find out what happened. To contact us, just click here!

However, we ask you to pay attention to filling in the delivery address data to guarantee the receipt of the product. We at Prosperity Web Store are not responsible for any problems arising from the incorrect provision of the customer's address.

Finally, we can only send you a new order or refund if the order is lost on the way, that is, if your product has no tracking updates after 60 days after the date of shipment.

ATTENTION! If you notice that you have entered an incorrect or incomplete address at checkout, please contact us immediately to avoid problems with delivery.

Your address cannot be changed 24 hours after the purchase has been made on our website, as the order may have been delivered to the airline.

Note: We do not change a customer's address unless they request it.

As we work with imported products, any and all goods are subject to bureaucracy or customs duties. The Prosperity Web Store IS RESPONSIBLE for any costs (fees, charges or taxes) imposed by the government.

If your order happens to be charged for an isolated occurrence, it will be informed in your tracking. Therefore, we kindly ask you to contact us via email or WhatsApp to report the situation.

When the product has already been packed and shipped and sent directly to your address, we are no longer able to redeem the canceled item. Therefore, we ask that you receive the order and contact our support via email or WhatsApp to formalize the cancellation request.

In cases of cancellations not reported to our call center, 30% of the amount will be deducted as administrative expenses and operating expenses. This fee is also charged in cases where the goods are returned by the Post Office when the customer is not at home to receive or pick up the product at the indicated unit.

We at Prosperity Web Store are not responsible for NON-RECEIPT or REFUSE on receipt of the item.

There are certain situations where only partial refunds are granted - if applicable:

• Item with obvious signs of use;
• Lost packaging and open seals;
• Item shipped with the wrong color, size, or voltage;
• Any item that is not in its original condition, is damaged, broken or missing parts for reasons not due to our store's error.

When the object is addressed to a location where there is no domestic distribution or when attempts to deliver directly to the recipient are unsuccessful, the object will be available for collection at the unit closest to the indicated address, within a period of 7 to 30 days.

Therefore, if you do not pick up the item within the indicated period, your order will be returned to the warehouses of our suppliers. If you want to know more about our Exchanges and Returns Policies, click here.

If you checked the tracking information that your order was delivered and you did not have access to your package, we ask that you try to contact neighbors, acquaintances, family members or building caretakers to check if there was a possibility that they had received it, or also, we ask you to verify that the product is in the mailbox of your residence or building.

In addition, if you did not obtain any information about the whereabouts of your order, we ask that you contact the Post Office closest to your address, informing the tracking code and your data so that they can inform you by which person it was received or if the item is in your PO Box.

It often happens that the Post Office informs in its tracking that the order has been delivered even if no attempt has been made to deliver it, so we ask that you wait for a few more days so that you can receive the object.

In case of regret/withdrawal, you can ask us for a refund within 7 calendar days after receiving the goods, in accordance with Article 49 of the Consumer Protection Code . In this case, you will receive a full refund of the price paid for the product, in accordance with our Returns and Exchanges Policy . For more information about our Policies, click here!

For this, the following conditions must be observed:

• The product must be in the best possible condition;
• Keep it in its original or similar packaging and undamaged, with all manuals, accessories, free items and other components;
• Monitoring the Invoice of the product.

ATTENTION! Once any discrepancy is found, evidence of misuse, absence of manual and/or accessories and the Invoice, we at Prosperity Web Store will be exempt from accepting the request and, if misuse is found, the return request will not be accepted, the product will be collected will be returned to the delivery address without due refund of amounts and the entire return process will be cancelled.

After receiving your order, you will have up to 30 calendar days to make the exchange. After this period, we do not carry out exchanges!

To make this request, you must contact our team directly via email atendimento@prosperitywebstore.com.br or click here.

Note: in these cases, a new delivery period will apply.

For your safety, we have a procedure to check and confirm your registration data. When this happens when trying to purchase by credit card, after an analysis, we found a data inconsistency, which prevented the continuation of the purchase due to internal policies. Therefore, it is necessary that all information provided is complete and correct. It often happens that the card is blocked, has insufficient balance or the attempt was rejected by the issuer itself, in this case, you must contact your credit operator to verify the reason.

In the case of payment by bank slip, when scheduled, you must have a balance in your bank account on the day the bill is issued. If the balance is negative or low, the bill is automatically canceled after expiration.

Prosperity Web Store takes the security of our customers' data so seriously that thousands of tests are performed every day looking for security breaches, all to prevent hacker attacks, information theft and card cloning. Your seal of approval is also found in the footer of our website.

Did you see? That's why shopping at the Prosperity Web Store is 100% safe. Discover our news and buy our products without worries, because we will always take care of you!

You can also click here to read more about our Privacy Policy.

At Prosperity Web Store, we carry out the entire procedure for sending your order in complete safety, always focusing on your well-being. To guarantee our exclusivity, our products are delivered directly from our suppliers' warehouses. Our suppliers are divided between Switzerland, Sweden, Asia and the United States.

Before dispatch, each of our items undergoes strict quality control to ensure that you receive your order in perfect condition. In addition, you will be able to check the path of your order until it reaches your address using the tracking code.